Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use our appointment request form, Monday to Friday from 7am to 4pm. We will respond within 4 hours during opening times
• phone us on 020 8466 9017, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

• use our appointment request form, Monday to Friday from 7am to 4pm. We will respond within 4 hours during opening times
• phone us on 020 8466 9017, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

When you receive an appointment at the practice, please ensure that you arrive on time. If you can no longer make your appointment, it is very important you let the practice know so this can be offered to another patient.

A lot of money is wasted in the NHS every year by patients who do not attend a booked appointment.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on 020 8466 9017, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Five Elms PC Network and Bromley GP Alliance appointments

Some appointments are available for patients from the rest of the Primary Care Network practices.

Bromley GP Alliance offer access to patients across Bromley from a hub at Crown Medical Centre as follows:

• Monday-Friday: 4-8pm
• Saturday: 8am-1pm
• Sunday: 8-4pm

Other locations and more information can be found on their website: https://bromleygpalliance.org/services/gp-access-hubs/

Both Five Elms Primary Care Network extended hours and Bromley GP Alliance hub appointments should be booked via reception in the usual way.

Interpreting and Translation Support

The Practice has a professional translating service to offer translation for patients whose first language is not English.

The service can also provide a BSL interpreter to provide sign language for patients with hearing difficulties.

Please advise Reception when making an appointment that you require this support, so this can be arranged for your appointment.

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